stormdog: a woman with light skin and long brown hair that cascades over one shoulder. On her other side, she is holding a large plush shark against herself. She has pink fingernails and pink cat eye glasses (Default)
MeghanIsMe ([personal profile] stormdog) wrote2018-05-29 10:50 am
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A thing I ordered on Amazon failed to arrive. It's about a week late and the tracking info link says that packages are almost never this late, they're sorry, and I can click this button to request a refund. When I click the button, it says I'll hear back soon. Shortly thereafter, I get an email saying they can't create a refund and to contact customer service. After doing that twice, I have now contacted customer service. I wait with bated breath for the next development.

-----Edited to Add-------

From Amazon, in part:

"I've checked the details of the order and see that the package is delayed. I understand that you want us to issue a refund. However, there are certain ongoing issues due to which I am unable to issue a refund currently.

Hence, I'm following up with this order and will issue a refund once the problem is sorted.

I will send another email confirming the refund details.

Your patience and understanding is much appreciated."

They can appreciate my patience. It would be hard for them to appreciate my non-existent quantity of understanding after that email. "...certain ongoing issues..." Sure.

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