(no subject)
Mar. 27th, 2007 10:19 am![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
stormdogA gem from yesterday.
Employee X emails both my team lead and myself separately (and copied someone in an office nearly a thousand miles away for some reason) asking if we have an extra laptop power supply; he apparently forgot to bring his with.
Department policy is to have everyone submit queries and requests through our general queue. We have both an email address and a phone number that are specific to our department, but not an individual person. That keeps requests from getting lost in personal email boxes and calls from being forgotten.
I emailed employee X back with a note explaining that I had forwarded his request to the help desk queue to be processed. Independently, my team lead emailed him back saying that if he (employee X) promised to follow our procedure next time and ask correctly, then he would log a ticket and help him out this time.
Employee X emailed my team lead back and copied me saying (and I paraphrase only because I can't remember the exact wording):
"What the hell is this? Kindergarten? It's called being in a hurry. I will go back home and get my own."
We didn't hear from him after that, so I can only assume that he actually did go back home and get his own. Oh well. I closed his ticket with a notation that the issue was solved by the customer.
Employee X emails both my team lead and myself separately (and copied someone in an office nearly a thousand miles away for some reason) asking if we have an extra laptop power supply; he apparently forgot to bring his with.
Department policy is to have everyone submit queries and requests through our general queue. We have both an email address and a phone number that are specific to our department, but not an individual person. That keeps requests from getting lost in personal email boxes and calls from being forgotten.
I emailed employee X back with a note explaining that I had forwarded his request to the help desk queue to be processed. Independently, my team lead emailed him back saying that if he (employee X) promised to follow our procedure next time and ask correctly, then he would log a ticket and help him out this time.
Employee X emailed my team lead back and copied me saying (and I paraphrase only because I can't remember the exact wording):
"What the hell is this? Kindergarten? It's called being in a hurry. I will go back home and get my own."
We didn't hear from him after that, so I can only assume that he actually did go back home and get his own. Oh well. I closed his ticket with a notation that the issue was solved by the customer.
