Emails between the 'coon and the dog

[stormdog]

Me: A ticket that I’m looking at the history of:

Logged on February 28th.
Tech X contacts him on March 6th to ask if it’s still an issue. No response.
Tech X contacts him on March 17th to ask if it’s still an issue. Response is yes it is.
Tech I (in India) contacts him on April 9th to ask if it’s been resolved. No response.
Tech X contacts him on April 18th to ask if it’s still an issue. Response is yes, it’s still not working.
Tech I notes in the ticket on May 6th that the ticket is still unresolved and the user would like to be contacted.
Tech X contacts him on May 11th to ask if it’s still an issue. Response is, and I quote, “For the 20th time YES THIS IS STILL AN ISSUE.”

That’s the last item in the history.

It’s now the 15th. I wonder if Tech X is going to ask him whether it’s been resolved yet next time he contacts him.

(I’d try to fix it myself, but it’s a system I have no clue whatsoever about.)


Moira: *puts on social worker hat* So…I hear you saying that this is still an issue, correct? And you’d like some resolution?

Me: *giggles* I so want to put that in LJ.

Moira: do