(no subject)
Jun. 22nd, 2009 12:49 pm![[personal profile]](https://www.dreamwidth.org/img/silk/identity/user.png){kind=small}
stormdogWell, how about that? Persistence does pay off.
Thanks so much; I greatly appreciate your help in resolving this.
Me
-----------
Dear Valued Customer,
Thank you for taking the time to write to us in regards to booking number 070688233.
Your reservation has been cancelled. The booking number is now also your cancellation number. You should see your credit of$96.44 in approximately 30 days or on your next billing cycle, as your financial institution can take up to 30 days to apply your credit back to your account.
We apologize for any inconvenience that may have been caused and hope you will allow us an opportunity to serve you again.
If you have any further questions, please respond to this email or give us a call. Our Customer Care team is available 24 hours a day, 7 days a week to assist you, at 800-394-1454. For International Customer Care, please use 00-800-1066-1066. Thank you for choosing Hotels.com. Kimberly H. Customer Care Specialist ********************************************************** Notice: The information contained in this communication is confidential, may be attorney-client privileged, may constitute insider information, and is intended only for the use of the addressee. It is the property of Hotels.com. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to postmaster@hotels.com, and destroy this communication and all copies thereof, including all attachments. **********************************************************
TRACKING NUMBER: A00007517345-00020652689
-----Original Message-----
From: Me
Sent: 22 Jun 09 12:27:02
To:
Cc:
Subject: Re: Changing or cancelling a reservation: ConfirmNumber=070688233, CheckIn=6/19/2009, Name= Me
Hello, thanks for writing back. I appreciate it.
You asked whether I still want to cancel the reservation. At this
point, that issue is moot since the reservation was for this past weekend.
However, I don't think that's relevant to my question. The last person
who emailed me on this issue, Janet D., indicated that the reason I
could not receive a refund was that Hotels.com had contacted the hotel
and found that the hotel was going to charge Hotels.com for the room
nights regardless of whether I used them or not. She also said "...as
much as we would like to issue you a refund if you cancel your
reservation, we will need authorization from the hotel if they are
willing to waive the charges."
As I stated, when I called the hotel myself, they indicated that there
would be no charge if I did not arrive, sign in, and actually use the
room nights. That being the case, it sounds like I should be able to
receive money back for the room nights. I need to now what
documentation Hotels.com will require me to provide in order to confirm
that the hotel will not charge Hotels.com and to enable me to receive a
refund.
Thanks;
Me
care@hotels.com wrote:
>
> Dear (Me),
>
> Thank you for taking the time to write to us in regards to booking
> number 70688233.
>
> Please be advised that this reservation is a non-refundable/
> non-changeable reservation. The reason that the rate for this
> reservation is so low is that this is a specially negotiated rate with
> the property that we were able to pass on to you our customer. Much
> like the airlines, in order to be able to pass these low rates to our
> customer the property stipulates that they will not allow any changes
> or cancellations without charging a penalty. Per the Terms and
> Conditions which were presented and agreed to when you made this
> reservation, canceling or modifying this booking will result in a
> charge to you per the non-refundable terms and conditions applicable
> to this reservation.
>
> Please reply to this email if you still wish to cancel your
> non-refundable reservation.
>
> If you have any further questions, please respond to this email or
> give us a call. Our Customer Care team is available 24 hours a day, 7
> days a week to assist you, at 800-394-1454. For International Customer
> Care, please use 00-800-1066-1066.
>
> Thank you for choosing Hotels.com.
>
> Corey J.
> Customer Care Specialist
>
> **********************************************************
> Notice: The information contained in this communication is
> confidential, may be attorney-client privileged, may constitute
> insider information, and is intended only for the use of the
> addressee. It is the property of Hotels.com. Unauthorized use,
> disclosure or copying of this communication or any part thereof is
> strictly prohibited and may be unlawful. If you have received this
> communication in error, please notify us immediately by return e-mail
> or by e-mail to postmaster@hotels.com, and destroy this communication
> and all copies thereof, including all attachments.
> **********************************************************
>
> TRACKING NUMBER: A00007517345-00020652217
>
> -----Original Message-----
>
>
> From: Me
> Sent: 22 Jun 09 11:30:40
> To:
> Cc:
> Subject: Re: Changing or cancelling a reservation:
> ConfirmNumber=070688233, CheckIn=6/19/2009, Name=(Me)
>
> Thanks for writing back, I appreciate it.
>
> When I called the hotel myself, the staff member I spoke to indicated
> that the hotel would not charge Hotels.com unless I arrived at the hotel
> and signed in. What sort of confirmation would you need me to get from
> the hotel that would constitute confirmation that they won't be charging
> Hotels.com? Do I need a fax or email?
>
> Thanks much for your time;
>
> Me
>
> care@hotels.com wrote:
> >
> > Dear (Me),
> >
> > Thank you for taking the time to write to us.
> >
> > We apologize for the delay in our response.
> >
> > We have checked on your reservation and our records show that your
> > reservation is non-refundable. Please be informed that
> > the cancellation policy we are implementing to our customers, is
> > imposed by the hotel and not by hotels.com. In as much as we
> > would like to issue you a refund if you cancel your reservation, we
> > will need authorization from the hotel if they are willing
> > to waive the charges. Unfortunately, when we called the hotel, we were
> > informed that they can cancel your reservation but they
> > will still charge the full amount on your reservation.
> >
> > CANCELLATION POLICY:
> >
> > This reservation is non-refundable and cannot be changed or cancelled.
> > The property makes no refunds for no shows or early checkouts.
> >
> >
> > Please accept our apologies for any inconvenience this may have caused.
> >
> > If you have any further questions, please respond to this email or
> > give us a call. Our Customer Care team is available 24 hours a day,
> > 7 days a week to assist you, at 800-394-1454. For International
> > Customer Care, please use 1-817-524-1073.
> >
> > Thank you for choosing Hotels.com.
> >
> > Janet D.
> > Customer Care Specialist
> >
> ****************************************************************************************************************************************************
>
> > Notice: The information contained in this communication is
> > confidential, may be attorney-client privileged, may constitute
> > insider information, and is intended only for the use of the
> > addressee. It is the property of Hotels.com. Unauthorized use,
> > disclosure or copying of this communication or any part thereof is
> > strictly prohibited and may be unlawful. If you have received this
> > communication in error, please notify us immediately by return e-mail
> > or by e-mail to postmaster@hotels.com, and destroy this communication
> > and all copies thereof, including all attachments.
> >
> ****************************************************************************************************************************************************
>
> >
> >
> > TRACKING NUMBER: A00007517345-00020637973
> >
> > -----Original Message-----
> >
> >
> > From: (Me)
> > Sent: 19 Jun 09 13:08:22
> > To:
> > Cc:
> > Subject: Changing or cancelling a reservation:
> > ConfirmNumber=070688233, CheckIn=6/19/2009, Name=(Me)
> >
> >
> > Care Request from Hotels.com's Contact Us form:
> >
> > ---------------------------------------
> >
> > Customer Name: Me
> >
> > Customer Email: My email address
> >
> > Customer Phone: 262-705-9633
> >
> > Booking #: 070688233
> >
> > How To Help: Changing or cancelling a reservation
> >
> > Comments: Hello;
> >
> > I booked a hotel yesterday morning (the 18th). This morning, after
> > finding out that the event I was going to be staying at that hotel for
> > was no longer happening. I called to cancel the booking.
> >
> > When I first called Hotels.com, your representative indicated that I
> > would need to get confirmation from the hotel itself that hotels.com
> > would not be charged for my stay. With that, I was told, I could get a
> > refund of my room payment.
> >
> > I called the hotel in question. The staff at the hotel advised that
> > they would not charge me anything until I actually showed up at, and
> > checked into, the hotel. They could not give me any confirmation that
> > my booking would be cancelled and hotels.com not charged because I
> > would not be on their books until I got there; there was nothing to
> > cancel. (He also suggested that next time I book directly through the
> > hotel, as this situation is not an uncommon one when going through a
> > third party such as hotels.com.)
> >
> > With that information, I called hotels.com again. I explained the
> > situation to the representative there; that the hotel had assured me
> > that they would not be charging hotels.com for my stay as long as I
> > didn't arrive and check in. The representative called the hotel to
> > confirm that himself while I was on hold, which I appreciated. But
> > when he came back on the line, he stated that I would be unable to
> > receive a a refund of my charge for booking the rooms.
> >
> > I have to admit that I don't understand why this is the case. If the
> > hotel is not going to charge hotels.com, why am I unable to recoup my
> > expenditure on the rooms that I'm not going to use and that I
> > cancelled less than 24 hours after booking?
> >
> > Unless there is a way for me to be credited for my money spent, I
> > don't see any point to using hotels.com to book hotel room nights.
> > Whatever added convenience I may gain from using the site, I don't
> > believe it makes up for difficulties enountered when plans change. It
> > sounds to me like the hotel staff is right; I don't see the
> > flexibility that I would like from an organization such as hotels.com,
> > and plan to avoid using the service in the future unless this issue
> > can be corrected for me and I can be credited for my expenses.
> >
> > Thanks very much for your time,
> >
> > Me
Thanks so much; I greatly appreciate your help in resolving this.
Me
-----------
Dear Valued Customer,
Thank you for taking the time to write to us in regards to booking number 070688233.
Your reservation has been cancelled. The booking number is now also your cancellation number. You should see your credit of$96.44 in approximately 30 days or on your next billing cycle, as your financial institution can take up to 30 days to apply your credit back to your account.
We apologize for any inconvenience that may have been caused and hope you will allow us an opportunity to serve you again.
If you have any further questions, please respond to this email or give us a call. Our Customer Care team is available 24 hours a day, 7 days a week to assist you, at 800-394-1454. For International Customer Care, please use 00-800-1066-1066. Thank you for choosing Hotels.com. Kimberly H. Customer Care Specialist ********************************************************** Notice: The information contained in this communication is confidential, may be attorney-client privileged, may constitute insider information, and is intended only for the use of the addressee. It is the property of Hotels.com. Unauthorized use, disclosure or copying of this communication or any part thereof is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by return e-mail or by e-mail to postmaster@hotels.com, and destroy this communication and all copies thereof, including all attachments. **********************************************************
TRACKING NUMBER: A00007517345-00020652689
-----Original Message-----
From: Me
Sent: 22 Jun 09 12:27:02
To:
Cc:
Subject: Re: Changing or cancelling a reservation: ConfirmNumber=070688233, CheckIn=6/19/2009, Name= Me
Hello, thanks for writing back. I appreciate it.
You asked whether I still want to cancel the reservation. At this
point, that issue is moot since the reservation was for this past weekend.
However, I don't think that's relevant to my question. The last person
who emailed me on this issue, Janet D., indicated that the reason I
could not receive a refund was that Hotels.com had contacted the hotel
and found that the hotel was going to charge Hotels.com for the room
nights regardless of whether I used them or not. She also said "...as
much as we would like to issue you a refund if you cancel your
reservation, we will need authorization from the hotel if they are
willing to waive the charges."
As I stated, when I called the hotel myself, they indicated that there
would be no charge if I did not arrive, sign in, and actually use the
room nights. That being the case, it sounds like I should be able to
receive money back for the room nights. I need to now what
documentation Hotels.com will require me to provide in order to confirm
that the hotel will not charge Hotels.com and to enable me to receive a
refund.
Thanks;
Me
care@hotels.com wrote:
>
> Dear (Me),
>
> Thank you for taking the time to write to us in regards to booking
> number 70688233.
>
> Please be advised that this reservation is a non-refundable/
> non-changeable reservation. The reason that the rate for this
> reservation is so low is that this is a specially negotiated rate with
> the property that we were able to pass on to you our customer. Much
> like the airlines, in order to be able to pass these low rates to our
> customer the property stipulates that they will not allow any changes
> or cancellations without charging a penalty. Per the Terms and
> Conditions which were presented and agreed to when you made this
> reservation, canceling or modifying this booking will result in a
> charge to you per the non-refundable terms and conditions applicable
> to this reservation.
>
> Please reply to this email if you still wish to cancel your
> non-refundable reservation.
>
> If you have any further questions, please respond to this email or
> give us a call. Our Customer Care team is available 24 hours a day, 7
> days a week to assist you, at 800-394-1454. For International Customer
> Care, please use 00-800-1066-1066.
>
> Thank you for choosing Hotels.com.
>
> Corey J.
> Customer Care Specialist
>
> **********************************************************
> Notice: The information contained in this communication is
> confidential, may be attorney-client privileged, may constitute
> insider information, and is intended only for the use of the
> addressee. It is the property of Hotels.com. Unauthorized use,
> disclosure or copying of this communication or any part thereof is
> strictly prohibited and may be unlawful. If you have received this
> communication in error, please notify us immediately by return e-mail
> or by e-mail to postmaster@hotels.com, and destroy this communication
> and all copies thereof, including all attachments.
> **********************************************************
>
> TRACKING NUMBER: A00007517345-00020652217
>
> -----Original Message-----
>
>
> From: Me
> Sent: 22 Jun 09 11:30:40
> To:
> Cc:
> Subject: Re: Changing or cancelling a reservation:
> ConfirmNumber=070688233, CheckIn=6/19/2009, Name=(Me)
>
> Thanks for writing back, I appreciate it.
>
> When I called the hotel myself, the staff member I spoke to indicated
> that the hotel would not charge Hotels.com unless I arrived at the hotel
> and signed in. What sort of confirmation would you need me to get from
> the hotel that would constitute confirmation that they won't be charging
> Hotels.com? Do I need a fax or email?
>
> Thanks much for your time;
>
> Me
>
> care@hotels.com wrote:
> >
> > Dear (Me),
> >
> > Thank you for taking the time to write to us.
> >
> > We apologize for the delay in our response.
> >
> > We have checked on your reservation and our records show that your
> > reservation is non-refundable. Please be informed that
> > the cancellation policy we are implementing to our customers, is
> > imposed by the hotel and not by hotels.com. In as much as we
> > would like to issue you a refund if you cancel your reservation, we
> > will need authorization from the hotel if they are willing
> > to waive the charges. Unfortunately, when we called the hotel, we were
> > informed that they can cancel your reservation but they
> > will still charge the full amount on your reservation.
> >
> > CANCELLATION POLICY:
> >
> > This reservation is non-refundable and cannot be changed or cancelled.
> > The property makes no refunds for no shows or early checkouts.
> >
> >
> > Please accept our apologies for any inconvenience this may have caused.
> >
> > If you have any further questions, please respond to this email or
> > give us a call. Our Customer Care team is available 24 hours a day,
> > 7 days a week to assist you, at 800-394-1454. For International
> > Customer Care, please use 1-817-524-1073.
> >
> > Thank you for choosing Hotels.com.
> >
> > Janet D.
> > Customer Care Specialist
> >
> ****************************************************************************************************************************************************
>
> > Notice: The information contained in this communication is
> > confidential, may be attorney-client privileged, may constitute
> > insider information, and is intended only for the use of the
> > addressee. It is the property of Hotels.com. Unauthorized use,
> > disclosure or copying of this communication or any part thereof is
> > strictly prohibited and may be unlawful. If you have received this
> > communication in error, please notify us immediately by return e-mail
> > or by e-mail to postmaster@hotels.com, and destroy this communication
> > and all copies thereof, including all attachments.
> >
> ****************************************************************************************************************************************************
>
> >
> >
> > TRACKING NUMBER: A00007517345-00020637973
> >
> > -----Original Message-----
> >
> >
> > From: (Me)
> > Sent: 19 Jun 09 13:08:22
> > To:
> > Cc:
> > Subject: Changing or cancelling a reservation:
> > ConfirmNumber=070688233, CheckIn=6/19/2009, Name=(Me)
> >
> >
> > Care Request from Hotels.com's Contact Us form:
> >
> > ---------------------------------------
> >
> > Customer Name: Me
> >
> > Customer Email: My email address
> >
> > Customer Phone: 262-705-9633
> >
> > Booking #: 070688233
> >
> > How To Help: Changing or cancelling a reservation
> >
> > Comments: Hello;
> >
> > I booked a hotel yesterday morning (the 18th). This morning, after
> > finding out that the event I was going to be staying at that hotel for
> > was no longer happening. I called to cancel the booking.
> >
> > When I first called Hotels.com, your representative indicated that I
> > would need to get confirmation from the hotel itself that hotels.com
> > would not be charged for my stay. With that, I was told, I could get a
> > refund of my room payment.
> >
> > I called the hotel in question. The staff at the hotel advised that
> > they would not charge me anything until I actually showed up at, and
> > checked into, the hotel. They could not give me any confirmation that
> > my booking would be cancelled and hotels.com not charged because I
> > would not be on their books until I got there; there was nothing to
> > cancel. (He also suggested that next time I book directly through the
> > hotel, as this situation is not an uncommon one when going through a
> > third party such as hotels.com.)
> >
> > With that information, I called hotels.com again. I explained the
> > situation to the representative there; that the hotel had assured me
> > that they would not be charging hotels.com for my stay as long as I
> > didn't arrive and check in. The representative called the hotel to
> > confirm that himself while I was on hold, which I appreciated. But
> > when he came back on the line, he stated that I would be unable to
> > receive a a refund of my charge for booking the rooms.
> >
> > I have to admit that I don't understand why this is the case. If the
> > hotel is not going to charge hotels.com, why am I unable to recoup my
> > expenditure on the rooms that I'm not going to use and that I
> > cancelled less than 24 hours after booking?
> >
> > Unless there is a way for me to be credited for my money spent, I
> > don't see any point to using hotels.com to book hotel room nights.
> > Whatever added convenience I may gain from using the site, I don't
> > believe it makes up for difficulties enountered when plans change. It
> > sounds to me like the hotel staff is right; I don't see the
> > flexibility that I would like from an organization such as hotels.com,
> > and plan to avoid using the service in the future unless this issue
> > can be corrected for me and I can be credited for my expenses.
> >
> > Thanks very much for your time,
> >
> > Me
