(no subject)

I don't mind when I get a request from someone to fix a problem with their hardware. That's my job and I'm happy to do it. What confuses me is that the person submitting the request very often seems to feel that they need to justify having their hardware repaired. For instance, the person who just contacted us (the help desk) to note that their CD burner was not working. They followed up that request by indicating that they need to have it working because they burn CDs for clients, follow up meetings, and internal presentations.

Honestly, I really don't care whether you're using it to burn CDs for clients, CDs of educational software for disadvantaged youths in Nigeria, or CDs of German scheisse porn for your live-in slave. We issued you the hardware, and we'll make it work if it doesn't. Really.